Anak Signature Hotel Seoul Guro, Sillim

It's the worst. Calling it "Signature" is ironic — it's really noisy, and while trying to sleep all night I wondered if some window I didn't know about was open. The bathroom was so filthy...

I hope many people see this review. 1. On that day, because Noh Hong-chul was filming, the reception staff had to handle everything alone so check-in was repeatedly delayed, and it eventually escalated to customers raising their voices at each other. 2. As instructed, I put my car in the parking tower, but the side mirror was damaged. After that there was no real follow-up. It turned out SUVs were not supposed to be parked there. 3. They restricted use of the first-floor waiting area because of the filming. 4. The sauna facilities were poorly maintained. 5. The night shift staff seemed to insist only on doing things their way, making even basic communication difficult. 6. I visited the 18th-floor lounge at night and was shocked to see several large cockroaches. Conclusion. To the owner with noticeable hair who will appear on Noh Hong-chul's YouTube, I believe responding to hotel guests who came expecting Aneuk Hotel's service should be a higher priority than attending to visiting head office staff on the day. Isn't what matters more than filming how real customers experience service and responses on site? In service industries, I think proper customer service and basic operations should be in place before presenting an image to the outside, which will lead to better reviews.

Parking guidance for large vehicles was very inadequate, and the entrance to the parking lot was hard to access. The person at the information desk handled things terribly. The ice cream that was supposed to be at the sauna was not available even at the sauna start time of 3:00 PM; when I asked, they said no more would be supplied. The late-night noodle dish for guests was limited and served on a first-come, first-served basis (20 servings). The teacup in the room was covered in dust, and there was no water in the fridge, so I asked for more. In the womens cold pool at the sauna, there were sand and pebbles as if the construction had not been finished. It felt like such a waste of money. I probably will never go back.

Wow, amazing views, sauna, breakfast, and even a pool—absolutely incredible!!! This is truly the best hotel^^ Its a remodeled hotel so everything is so clean 🙂 The front desk staff are genuinely kind and friendly 👍 I asked about the hotel usage guide and they explained everything so carefully and professionally^^ The banquet-style noodles served at dinner were so authentic I finished them in no time haha (no photo, sorry 🥲) I used the treadmill in the gym and relaxed in the sauna~ ❤️ I wonder if there is any other hotel at this price that offers such high-quality facilities. This is the best hotel^^ The new bedding made for a very comfortable sleep and the private pool inside the room made the stay even more enjoyable! I will definitely visit again on my next vacation^^

Good good, I like it. Great value hotel. Guro hotel go go go.