I had a great time, it was so nice~~
It was my first time at a five-star hotel; the staff were very kind, they changed my city view to a ferris wheel view, the room was very clean, the breakfast was delicious—everything was great.
As expected from a 5-star hotel, not only is the service excellent but the room condition is really good. If I had the money, I would want to come every time; being treated so well makes me feel really great.
It was a bit disappointing compared to other 5-star hotels, but the staff are friendly. Next time I want to try the breakfast.
The view is decent and the breakfast has gotten much better, but I wish they had at least a mushroom soup~ If the front desk response were a bit softer~ The sauna is under construction and the bathing area is cramped~ Parking entrance is still narrow and the parking spaces are tight~ There is still noise between floors~ The elevator has no floor indicator~ And it is slow.

The accommodation is old and the price is expensive~~ I am disappointed.
Good value for money, clean, and the view is nice. It is right next to the department store so the layout is convenient; I would like to visit again. The parking lot is narrow so large cars have difficulty parking.

I liked it. I'll come again next time.
It was clean and nice.
It was clean, the staff were friendly, and I loved it! I used the pool, gym, and sauna and had a great rest :)

Lotte Hotel is implementing an eco-friendly campaign (Re:think). As part of this campaign to reduce disposable items, toothbrushes, toothpaste, razors, and shaving gels will not be provided from April 15, 2022. Please use items sold in the minibar if needed.
Fitness Usage Guide
• Fitness & Sauna (4F/5F)
- Operating Hours (Mon–Sat): 06:00–21:30
- Operating Hours (Sun & Public Holidays): 06:00–18:00
- Closed: July 12, August 30
※ Applies only to July & August / From September, closed on the fourth Sunday of every month
• Swimming Pool (5F)
- Operating Hours (Mon–Sat): 07:00–20:00
- Operating Hours (Sun & Public Holidays): 07:00–18:00
- Closed on the fourth Sunday of every month
• Peninsula (1F)
- Operating Hours: 06:30–09:30
- Regular price: Adult breakfast 41,000 KRW, Child breakfast 28,000 KRW
- Discounted breakfast price: Adult breakfast 28,000 KRW, Child breakfast 22,000 KRW
- Discount only available for advance reservations before check-in.
- If breakfast is added after check-in, regular prices apply.
[Club Lounge Happy Hour Usage Guide]
- Location: 21F Club Lounge
- Operating Hours: 17:30–21:00
※ From July 1, 2025, Club Lounge BAR time (21:00–24:00, paid) will not operate.
- Eligible guests: Club Deluxe Double guests
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[Club Lounge Bar Usage Guide]
- Location: 21F Club Lounge
- Operating Hours: 21:00–24:00
- Eligible guests: All guests (paid)
• Additional room occupancy: 36,300 KRW per person
- Children under 12 free
• Additional person in Club Deluxe Double room:
- Additional happy hour: 35,000 KRW per person
- Additional breakfast + happy hour: 60,500 KRW per person
• Additional bedding: 60,500 KRW per set
• Extra bed: Inquire separately with the hotel
• Ferris wheel view assignment: From 24,200 KRW~
- Please inquire with the hotel in advance for Ferris wheel view assignment, as it may not be available if rooms are fully booked.
※ Additional services are available only for advance reservations.
Children allowed
~17
Fee: Additional charge