Hotel Istia

For consecutive nights, cleaning service is not provided unless specially requested.

Wi-Fi password is on the bottom of the set-top box above the TV.

Beds may be located on the ground floor or the loft. Guests who have difficulty using stairs, please contact us separately.

Chargers cannot be provided due to management issues. Please bring your own.

If all guests are minors, a consent form signed by the guardian of all minors must be submitted.

When using the balcony, please do not throw trash outside or lean on the railing, and please exercise caution for safety.

All rooms are duplex type. When using the loft, please be careful of slipping and falling due to the high stairs, and do not lean on the railing.

Guests with children are asked to ensure children do not use the loft alone.

Please note that valuables are not stored separately, so please take special care of your valuables.

Pets are strictly prohibited. Immediate forced eviction and maximum room cleaning fees will be charged without warning upon detection.

Reservations may be canceled due to hotel circumstances after booking, in which case a full refund will be provided without fees.

Due to regulations on disposable items, free provision of amenities has been discontinued. Please note that an unmanned amenity vending machine (paid) is operating in the 1st floor lobby.

Our Hotel Istia operates a phone key system.

You can copy the phone key so that all guests can use it.

Please bring your phone when going out, and if you are making a proxy reservation, you must make the reservation with the actual guest's phone number. Refunds due to inability to check in for this reason are not possible.

Our Hotel Istia provides non-face-to-face service.

A reservation text message will be sent on the day of check-in. You can enter after self-checking in at the kiosk in the hotel's 1st floor lobby with the reservation number in that message.

Customer service hours are from 09:00 to 21:00. If you check in outside of these hours, please use the unmanned kiosk on the 1st floor.

This is a completely non-smoking building. You should not smoke on the balcony either. Smoke enters this room, but it also enters other rooms.

If smoking is detected, a cleaning fee of 200,000 KRW will be charged, plus 200,000 KRW per day for the cleaning period (period until the smell of smoke dissipates).

If the room is used too messily, cleaning fees and damages may be charged.

Examples: if strong-smelling food is eaten and the smell lingers in the room, if external food is eaten and not properly separated for recycling, if foreign matter is splattered on the wallpaper, if property is damaged, if foreign matter is splattered on bedding, etc.

If the toilet is clogged, we can provide a plunger, but you must unclog it yourself, and you cannot ask our staff to unclog the toilet. If you cannot unclog the toilet by check-out, you will be charged for the cost of hiring a professional.

Additional bottled water (2), towels (2), and amenities each cost 1,000 KRW.

Please keep this in mind when using these items.

Children allowed

~17