Geoje Family Pool Villa & Hotel

The facilities are clean and the staff respond very kindly.

The staff were kind! They even upgraded us to a family room! I was disappointed that the pool was shallow. We also had a barbecue, but it was too hot and there were a lot of insects, which was disappointing. We checked out late and had to pay an extra fee, which was hefty. It was 25,000 won per hour. Other than that, we rested comfortably and had a great time!!

I stayed in room 303 of the hotel building. Above all, the room condition was good, and the ocean view of Wahyeon Port was healing every morning. The room we stayed in had the great advantage of being right by the hotel building's private parking—when you go up the stairs from the parking lot you are immediately at our room, so the privacy was really nice. The hotel's rooftop pool isn't large, but it has a heated pool, foot bath, sauna, hot pool, and cold pool, plus a nice view of Wahyeon Port! There were plenty of EV charging stations, and all the staff were very friendly, so we were extremely satisfied with our 2-night, 3-day stay.

I had a very disappointing experience during my stay. The biggest problem was the staff's response. From around 6:30 PM there were continuous sounds of running and heavy thumping coming from the room, so I contacted the front desk. The staff said it was the sound of the pool water and asked me to endure it until 9 PM. However, the noise continued past 10:40 PM, and when I contacted them again they initially said there were no rooms with children upstairs or next to us. A few minutes later they called back and said there actually was a room with children, that they had warned them, and asked me to wait a little longer. I am a paying guest, not someone staying for free. I endured more than four hours of noise from around 6:30 PM to past 10:40 PM and suffered discomfort, yet the staff repeatedly told me to "please wait a little longer" instead of resolving the issue. It was unacceptable that they gave incorrect information without properly checking the guest's complaint, and that asking me to endure the situation came before an apology or a solution. I was very disappointed. The condition of the facilities was also poor. I never opened the window during my stay, but when strong wind and rain came in, water leaked through the window gap and my luggage got wet. The fixed parts of the parking lot canopy were not properly maintained, so in strong winds the metal parts hit each other and made loud noises. In the end, I could not sleep properly because of both upstairs noise and facility noise. The noise itself was a problem, but the response after the problem occurred and the poor facility maintenance were even more disappointing. A lodging should be a place to rest, but instead it caused me stress. I will never stay here again.

The cleaning service was really good ^^

This was my second visit, and I had a great rest again this time ^^

Geoje Fraemily Hotel is great

Geoje Fraemily Hotel is great

Thank you to the kind staff I liked everything overall ^^

I visited with a 5-year-old child and the child loved the warm pool. The staff were also friendly, and thanks to them we made great memories.